MEERA HANDICRAFTSRetailLimited,havingitsregisteredaddressedat------------------------- -------- (“MEERA HANDICRAFTS”,“we”,“us”or“our”) is managing and operating the mobile application/website MEERA HANDICRAFTS(collectively referred toas the “MEERA HANDICRAFTSPlatform”), through whichit inter alia facilitates the sale of furniture and related products (“Products”) to the users of the MEERA HANDICRAFTS Platform (“User” or “Users” or “you” or “your”).
WHATISTHISFEESANDPAYMENTSPOLICY?
This Fees and Payments Policy (“FPP Policy”), together with the Terms of Use describes MEERA HANDICRAFTS’s accepted payment methods, and MEERA HANDICRAFTS policies and proceduresinrelationtoacceptanceoffeesandpaymentstowardstheservicesoffered through the MEERA HANDICRAFTS Platform. MEERA HANDICRAFTS’s primary object is to ensure that the MEERA HANDICRAFTS Platforms are user friendly and equipped with reasonably expected securityinfrastructuretoprotectanyfinancialinformationwhichmaybesharedbyUser.
User(s) are required to peruseand understand the terms of this FPPPolicy.If youdo notagreetothetermscontainedinthisFPPPolicy,youareadvisednottoacceptthe Terms of Use and this FPP Policy and may forthwith leave and stop using the MEERA HANDICRAFTS Platform. The terms contained in this FPP Policy shall be accepted without modification and also, by using, browsing, accessing, or purchasing from the MEERA HANDICRAFTS Platform, you agree to be bound by the term contained herein.
FEESANDPAYMENTOPTIONS
1. MEERA HANDICRAFTS does not levy any fee for browsing the MEERA HANDICRAFTS Platform. MEERA HANDICRAFTS may in future, consider levying fees on the User for using the MEERA HANDICRAFTS Platform as a whole, or for use of certain features of the MEERA HANDICRAFTS Platform. In such an event, you agree to pay any such fees, as applicable. MEERA HANDICRAFTS does not covenant or guarantee providing you with a notice prior to enforcingsuchalevyoffees.Yourcontinuedusageofthe MEERA HANDICRAFTSPlatform after such change in the fees will be considered to be your acceptance of such changes.
2. InordertoensuretheUser’sconvenience, MEERA HANDICRAFTSoffers multiplepayment options to User. MEERA HANDICRAFTS, without prior notice to User, reserves the right to add or delete payment options from the ones listed below: o paymentthroughnet banking facilities; o paymentthroughselect credit cards; o paymentthroughselect debit cards; o paymentsthroughprepaidpaymentinstrumentsandelectronicwallets; o Any other payment option as may be provided by MEERA HANDICRAFTS fromtime to time. The payment options referred to above shall hereinafter collectively be referredtoas“PaymentOptions”.Whilereasonableendeavoursaremadeto offerthePaymentOptionsthroughvariedbankingchannels,presently, MEERA HANDICRAFTS accepts payments only from major select banking avenues. MEERA HANDICRAFTSaccepts payments made throughinternationaldebit/credit cards
3. It is expressly clarified that accepting a User’s payment through the Payment Options is solely at MEERA HANDICRAFTS’s discretion. MEERA HANDICRAFTS reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, MEERA HANDICRAFTS may request the Userto submit a copy of the User’s photoidentity proof (such as the User’sPANcard),failingwhich, MEERA HANDICRAFTSreservestherighttorejectaUser’s payment made through the Payment Options.
4. While using the Payment Options, User agrees to provide correct, complete and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by MEERA HANDICRAFTS’s third party payment gateway provider. User(s) shall not use a credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the User has not been lawfully authorised to use. The User shall solely be responsible for the securityandconfidentialityofhis/her financialinformation. MEERA HANDICRAFTSdisclaims all liabilities that may arise as a consequence of any unauthorised use of the User’sfinancialinformationand/oridentity,including,detailsrelatingthePayment Options.
5. MEERA HANDICRAFTSshall notbeheldresponsibleandshallnotassumeanyliabilityin respect of any loss or damage suffered by a User owing to: lackofauthorisationforanytransaction,includingsuchtransactionscarriedout on gift cards and vouchers issued to User(s) as a part of MEERA HANDICRAFTS’s promotions. exceedingofthecredit/debitlimit mutuallyagreedbetweentheUserandthe issuing bank. anypaymentissuearisingoutoftechnical glitchesoccurringduringatransaction. declinationoftransactionforreasonsbeyondMEERA HANDICRAFTS’scontrol.
6. MEERA HANDICRAFTS reserves the right to impose limits on the number of transactions a User may undertake over the MEERA HANDICRAFTS Platform. Should the User exceed such transaction limits imposed by MEERA HANDICRAFTS, MEERA HANDICRAFTS reserves the right to refuse to process such transactions. MEERA HANDICRAFTS may refuse to process transactions emanating from User(s) who have suspicious or questionable transaction history on the MEERA HANDICRAFTS Platform. Should MEERA HANDICRAFTS be dissatisfied with the credibility of a User or the genuineness of a transaction carried out on the MEERA HANDICRAFTS Platform, MEERA HANDICRAFTS shall have the right to reject such transactions. MEERA HANDICRAFTS may also choose to delay the dispatch of Products purchased by such User or cancel the entire purchase at its sole discretion.TheUseragreesthat MEERA HANDICRAFTSshallnotbeliableforanydamage, interests or claims resulting from MEERA HANDICRAFTS’s decision to not process a transaction or delay in the processing of a transaction on account of a User’s suspicious activity on the MEERA HANDICRAFTS Platform.
7. All the Productslistedon the MEERA HANDICRAFTS Platformare including all applicable taxes.Youwillberesponsibleforpaymentofallfees/costs/chargesassociated with the purchase of Products from us and you agree to bear any and all applicable taxes including but not limited to GST, duties and cesses etc. Despite MEERA HANDICRAFTS’s best efforts, there may be instances of mispricing of Products on the MEERA HANDICRAFTSPlatformduringor after theprocessofpurchaseofProductshas beencarriedoutbytheUser.Whilethoroughprocessesofverificationarecarried out prior to the publication of Product prices on the MEERA HANDICRAFTS Platform, errors and discrepancies arising out of technical glitches and time lags is unavoidable. Foravoidanceofdoubt, MEERA HANDICRAFTS’scurativeactionsthatwillariseintheevent of a price difference arising on the actual maximum retail price of a Products against the price published on the MEERA HANDICRAFTS Platform is set out below: Ifthemaximumretail priceoftheProductsdeliveredtotheUserislowerthanthe price published on the MEERA HANDICRAFTS Platform, the User shall, within 24 (twenty four) hours from the time when he/she received the Products, intimate us at hello@MEERA HANDICRAFTS.comin each caseresultinginan acknowledgment. Upon MEERA HANDICRAFTSbeing satisfied ofthe User’s claim, the differencein the purchase price against the maximum retail price shall be transferred into the Sumisra’s bank accountwithin15(fifteen)daysfromthedateofreceivingthewrittennoticefrom the User. If the maximumretail price of the Productslisted on the MEERA HANDICRAFTS Platformis higherthanwhathasbeenpublishedandif MEERA HANDICRAFTSisnotprovidinganoffer or discount on such Products, MEERA HANDICRAFTS shall have the right to reserve the despatch of the purchased Products until the error on the MEERA HANDICRAFTS Platform havebeenrectifiedandtheUserpaysthedifferenceamount.IftheUserrefuses to pay the difference, the User is entitled to seek a cancellation and the amount paid by the User shall be transferred into the User’s bank account within 15 (fifteen) days by MEERA HANDICRAFTS. In order to process such refunds, the User will be required to send an email to us at hello@MEERA HANDICRAFTS.com.Thereafter,theUserwill receivearefundintotheUser’ssource account that was used to make the initial payment.
8. To enable User to make payments for purchasing Products on the MEERA HANDICRAFTS Platform, in addition to this FPP Policy, the terms and conditions of the User’s bank, applicable financial institution and/or card issuing association may be applicable.TheUser’sbank,financialinstitutionorcardissuingassociationmay decline or prevent the User from making electronic payments for buying the Products on the MEERA HANDICRAFTS Platform and MEERA HANDICRAFTS does not control the same and hence, shall not be at any point in time be held liable.
9. MEERA HANDICRAFTS may, from time to time contract with third party payment service providers including banks, to open nodal bank accounts under applicable Indian laws.ThiswillbedonetofacilitatethepaymentsbetweenUser(s)andotherthird parties, apart from MEERA HANDICRAFTS. These third parties may include other service providers including payment aggregators, prepaid instrument providers, courier and logistic service providers etc. Upon successful delivery of the products purchased by you through the MEERA HANDICRAFTS Platform, MEERA HANDICRAFTS shall initiate payments to third party service providers.
1. If it is brought to the User’s notice that a charge has been created on his/her paymentinstrument(s)forpurchaseofProductsonthe MEERA HANDICRAFTSPlatformand the User is not aware of such purchase on the MEERA HANDICRAFTS Platform, the User is first, required to verify if his/her family members, friends or business colleagues were authorised to carry out the purchase of Products on the MEERA HANDICRAFTS Platform. If, despite this, the User continues to be unable to identify the charge created on his/her payment instrument(s) for purchase of Products on the MEERA HANDICRAFTS Platform, the User may report such unauthorised purchase to us within 10 (ten) days fromthe date on which the unauthorised purchase was carried out on the MEERA HANDICRAFTS Platform in order to enable MEERA HANDICRAFTS initiate investigations.
1. If the User carries out a purchase on the MEERA HANDICRAFTS Platformand the payment inlieuthereofhasbeeninvalidated, MEERA HANDICRAFTSreservestherighttoretrievethe invalidated payment (“Invalidated Payment”). The User shall within 5 (Five) days fromthedateofreceivingawrittennoticefrom MEERA HANDICRAFTS,remittheInvalidated Payment into MEERA HANDICRAFTS’s bank account,details of which shall be set outin the notice. If the User fails to remit the Invalidated Payment into MEERA HANDICRAFTS’s bank account despite having received the notice, MEERA HANDICRAFTS shall be entitled to initiatecivil and/or criminal legal action against the defaulting User at his/her cost and peril.
CustomerSupportTeam:
AnyqueriesorconcernsrelatingtotheFeesandPayment maybedirectedbyyouto our customer support team who can be contacted at
AnyqueriesorconcernsrelatingtotheFeesandPayment maybedirectedbyyouto our customer support team who can be contacted at hello@MEERA HANDICRAFTS.com
