MEERA HANDICRAFTS, having its registered address at------------------------------------------------------
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( “MEERA HANDICRAFTS”,“we”,“us” or“our”)is m anaging gand operating the website www.meerahandicrafts.com(“MEERA HANDICRAFTSPlatform”), through which it inter alia facilitates the sale of its products (“Products”) to the users of the Platform (“User” or “you” or “your”).
Up on your acceptance of terms and conditions asset out under this policy (“Warranty Policy”),we provide this warranty to you that the Products will be free from manufacturing defects and defects in design and workmanship (“Warranty”).
Warranty Period: The Warranty provided under this Warranty Policy shall commence on the date of delivery of Product to you and the Warranty for each productshallbelistedontheproductdetailpagewiththecompletedescription about the product (“Warranty Period”).
Eligibility: This Warranty is non-transferrable and to be eligible for this Warranty, you must present a valid invoice in respect of the Product, as and when requested by us or our representative(s).Any modifications or alterations made to the products post purchase are not recommended and will void the entire Warranty.
MEERA HANDICRAFTSResponsibilities: Subjecttotheconditionslistedontherespective product details page and during the Warranty Period, SU MISURAat its discretion would
(a) repair the damaged Product, (b) replace the damaged Product with new Product, or
(c) refund to you the purchase price of the damaged Product, as per the following:
IncaseofrepairinganydamagedProductunderthisWarranty,wewill pick upthedamagedProductfromtheaddresswheresuchProductwasdeliveredandafter repairing, we will deliver the repaired Product back to the original delivery address. However, upon your request and at our discretion, we may agree to ship the repaired Product at an address other than the original Product delivery address.
Replacement of the damaged Product will also be delivered to the address where such damaged Product was originally shipped. At the time of delivery, we will collectthedamagedProductaswell.However,atourdiscretionanduponyourrequest, we may agree to ship the replaced Product at an address other than the original Product delivery address.
Refunds, if any, in case of pre-paid orders, shall be credited to the same accountthroughwhichtheoriginalorderfortheProduct(s)anditspaymentthereof,was made. A valid refund claim under the Warranty Policy shall only be processed upon successful pick up of the damaged Product by us.
Exclusions: This Warranty does not cover following type of damages, defects identified like damages due to inadequate maintenance of the product, Mishandling,excessiveloadingandnegligenceinusage.ThisWarrantywill also not cover wear and tear due to regular usage of the product as well as any variations due to natural characteristics of the materials used. SU MISURA decision shall be final with respect to nature of defect and applicability of Warranty.
Disclaimer: SU MISURAshall not, under any circumstance, whether as a result of breach of contract or warranty, tort, or otherwise, be liable for any incidental, special or consequential damages, including loss of profits or revenues or any other costs or damages. This Warranty shall not in any manner extend to personalinjuryand/ordeathcausedbytheUser’sownnegligenceoromissions. To the maximum extent permitted by applicable laws, the remedies in this Warranty are your sole and exclusive remedies and SU MISURA total liability, relating to or arising out of your purchase or use of Product or damage thereto, regardless of the type or cause of such damage or the characterization of the claim asserted (whether in contract or tort), shall not under any circumstances exceed the Product’s purchase price as on the invoice.
ThisWarranty does not cover: (a) minor imperfections in the Product that broadly meet design specifications, or imperfections that do not materially alter the Product’s
functionality; and (b) claims arising out of the Product’s dissimilarity with the images appearing on the Platform. You are required tosatisfy yourself regarding thesuitabilityoftheProductbeforemakinganypurchase. MEERA HANDICRAFTSdoesnot make any representation or warranty as to the suitability of the Product for any particular use. SU MISURAis not liable to fulfill any responsibility in case of an invalid or wrongful Warranty claim. SU MISURAmakes no assurance, representationor warrantythatthereplacedProductwill beidentical or similarto the Product you purchased. SU MISURAreserves theright to be the sole judge as to whether the Product is a damaged Product and its decision in this regard shall be final. SU MISURAfurther reserves the right to charge the claimant for any reasonable and applicable costs and expenses (at prevailing rates) relating to or arising out of the repair or replacement of the Product.
Intheeventthataspecificsetofwarranty(s)foranyProductorserviceisprovidedbya third party i.e. by a manufacturer of the Product that is offered on the SU
MISURAPlatformor a thirdpartyfromwhom the Producthas originatedor athirdparty service provider, such warranty claims are amongst and between the third party and you. MEERA HANDICRAFTSshallnotbeliableorresponsible for anysuchwarranty(s).Wedonot take any obligation to mediate orresolveanydispute ordisagreement between you and such third party.
GoverningLaw&Jurisdiction:ThisWarrantyPolicyshall begovernedbylawsof India and all claims arising from this Warranty Policy shall be subject to the exclusive jurisdiction of courts in JAIPUR, RAJASTHAN.
Amendment:MEERA HANDICRAFTSreservestherighttomodifyoramendthetermsand conditions herein due to change(s) in availability of services, Products and/ or
sparepartsorforthepurposesofcomplyingwithapplicablepolicies,rules, regulations and law, with or without notice.
Contact Us: If you want to make a Warranty claim during the Warranty Period, please contact our customer support teamat the details provided below, along withtheinvoiceandProductdetails,whowillassistyouwiththeWarrantyclaim process:
ContactDetails : INFO@MEERA HANDICRAFTS.com
CANCELLATION,RETURNANDREFUNDPOLICY
MEERA HANDICRAFTSRetailLimited,havingitsregisteredaddressat----------------------------------- ( “MEERA HANDICRAFTS”,“we”,“us”or“our”) is managing and operating the mobile application/website www.urbanladder.com (collectively referred to as the “SU MISURAPlatform”) through which it inter alia facilitates the sale of furniture and related products (“Products”) to the users of the SU MISURAPlatform (“User” or “Users” or “you” or “your”).
WeaimtoprovidethebestcustomerexperiencetoourUsersbeginningfromplacingan order to initiating a return.While transacting on the SU MISURAPlatform, you can expect a hassle-free experiencein returningthe Product that youhave ordered and can rely on us as your preferred shopping destination.
Thiscancellation,returnandrefundpolicy(“Policy”),togetherwiththe Termssetsout our procedures and policies in accepting Product cancellation, return and refund thereof.
APPLICABILITYOFPOLICY
By agreeing touse the SU MISURAPlatformand/or initiating arequest for purchase of Product(s) on the SU MISURAPlatform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms containedinthisPolicy,youareadvisednottotransactonthe MEERA HANDICRAFTSPlatform.
Please note thatwe may fromtime to time change the terms of the Policythat govern your return, refund or cancellation of an order for Products on the SU MISURA Platform.Everytimeyou wishtousethe MEERA HANDICRAFTSPlatform,pleasecheckthePolicy to ensure you understand the terms and conditions that apply at that time.
TERMSFORCANCELLATION,RETURNANDREFUNDOFORDERS
2.1. Cancellationof Products
YoucancancelordersforProductspartiallyorfullypriortotheshipmentof the Products is initiated. Orders cannot be canceled once the Product has been shipped.
In case you change your mind in relation to a particular order of the Products,youmaycancel theplacedpurchaseorder,byreferencingtheuniquetracking identity number (which enables the User in tracking the status of delivery of the purchased Products) received by you from us and requesting us to process a cancellation by sending an email to SU MISURA
On receipt of the cancellation, we shall cancel the order and initiate the refund for the Products within 7 (Seven) business days from the receipt of the cancellationrequestfromyouorpickupoftheproducts,ifapplicable.Theamountshall be refunded to you through the same mode of payment used by you for the purchase. All refunds shall be subject to applicable policies and charges of the User’s bank/ financial institution.
Incaseofanymade-to-orderProduct(“MTO”),afullrefundwill beinitiated only if a cancellation is made within 24 hours of placing the order. Post the 24-hour period, no cancellation will be allowed.
Thecancellationpoliciesmentionedheredonotapplytocertainpincodes. Toknowthespecificcancellationpolicyfor yourdeliverylocation,pleaseenteryourpin code in the box provided on the SU MISURAPlatform.
The Product specific cancellation policy will be mentioned on the product listingpage.ThecancellationpolicyforthirdpartyProducts will bementionedonsuch Product listing page.
ReturnofProducts
You may initiate the request for return of the Product if: (i) Product is damaged; (b) boththe Product and shippingpackage havebeendamaged; (iii) Product is defective or is not in working condition; (iv) parts of the Product or accessory is missing;or(v) theProductorderedisdifferentfromwhatwasorderedbasistheProduct descriptionprovidedonthe MEERA HANDICRAFTSPlatform;Youshallinitiatesuchrequestsfora return within 7 (seven) days from the date on which you receive the delivery of the Product (“Return Period”).
YoushallkeeptheProductsinitsunused,original condition,alongwiththe original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful
returnpick-up.WewouldaccepttherequestforreturnofsuchProductsubjecttothe terms of this Policy. If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard on the SU MISURAPlatform. We will in our sole discretion verify if: (a) the defects and damages intheProductsor thenon-compliancesclaimedinsuchProductsareacceptablebyus, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged or defective Product received and/or allowour personnel to
schedule a visit to assessthe damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
Your return will be processed only when the conditions as may be stipulatedbyusarefulfilledatthetimeofreturnofsuchProducts,suchastheProduct being returned in original condition, along with the price tag intact including original packaging of the product, the brand outer packaging and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.
You agree that we will not accept the return of any Product: (i) if you have placed the order for a wrong product model, colour or incorrect Product, (ii) if the Product belongs to non-returnable Product category (For instance, personalised Products or made to order Products that are not suitable for return based on their nature), (iii) if you fail to request return/register a complaint in relation to the Product withintheReturnPeriod.Anydamage totheProductcausedbyyourimproperwearing or safekeeping ofthe Product, or any modificationor change to the Product by you the User or athirdpartyor anydepreciationinthevalue forother reasons will not be deem such Product returnable and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.
YoucanreturntheProduct(s),purchasedfromusprovidedtheProduct(s) satisfy below mandatory conditions:
TheProducthasnotbeenused,cleanedortamperedwithbyyou.
Thepricetag/barcode,brandtags,originalpackagingmaterial,accompanying accessories is intact and not altered, damaged or discarded by you.
TheProductisnotaltered,unlessprovenvendordefect.
Returnisbeinginitiatedagainsttheorderunderwhichitwasboughtandfrom same account and the serial number/ bar code of the Product matches ourrecords.
Thereisnofoul odour,perfume,stains,dents,scratches,tearsordamageonthe Product. TheProduct(s)ifboughtasasetshouldbeexchangedasthecomplete set.
Productsreturnedshouldbeinunused,undamaged,unwashedandinasaleable condition. WearesatisfiedthattheProducthasnotbeenrendereddefectiveor unusable.
WereservetherighttorejectthereturnrequestforaProductifitdoesnotsatisfythe aforementioned conditions.
Return of purchased Products are facilitated through our reverse-logistics partners. On receipt of request for return of the Product on the SU MISURAPlatform andthesamebeingdulyacknowledgedbyus,ourreverse-logisticspartnersmaygetin touch with you in order to collect the purchased Products from you.
There can be a difference in fabric color and wood finish between the images of the Product listed on the SU MISURAPlatform and the actual Product which may be caused due to the difference in screen calibrations and resolutions across different displays.
Products may not be eligible for return in such cases and some other cases, includingcasesofbuyer'sremorsesuchasincorrectmodel orcolourofProductordered or incorrect Product ordered.
Refund
Atthetimeofraising arequestforreturnor cancellingtheProductsonthe MEERA HANDICRAFTSPlatform,you mayseekrefundfortheProduct.Suchrefundwillbemade to the you only in the event the payment has been received by us for the Product.
Please be informed that when you opt to cancel or return the Products, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 7 (Seven) business days from thedateofusverifyingthedefectorthenon-complianceintheProduct.Yourrefundwill be processed only when theconditionsas may be stipulated by usare fulfilled, suchas the Product being returned in original condition, along with the price tag intact including original packaging of the product, the brand outer packaging of the Product and all accessories therein. For the sake of abundant clarity, it is clarified that we shall not
make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment. The refund amount will be credited to the original payment modeoptedbyyou.Youacknowledgethatafterinitiationofrefund,itmaytake additional timeforyourrefundtoreflect inyouraccountwhichissubjecttoyourfinancial institution or payment solution provider terms and conditions.
We do not make any cash refunds. The amount will be refunded to you within 7 (Seven) working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request.However,iftherefunddoesnothappenbythedateadvised,youmaycontact us, and we will gladly help you.
RefundtobemadetotheUsershall notincludeanyamountpaidtowards shipping charges or anyother such charges applicable fromtime to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after dueverification atits sole discretion)we may refund the shipping charges to you. You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.
We reserve the right to reject a refund request for a Product, if it does not satisfy the quality conditions specified under this Policy on our assessment pursuant to itsreturn.WemayinsuchcasesnotifyyouandsendthereturnedProductbackwithout initiating a refund.
CustomerSupport
Anyqueriesorconcernsrelatingtothereturn,refundandcancellationmaybedirected by you to our customer support team who can be contacted at hello@sumisra.com
